Virgin Media says its broadband service is fully restored following a nationwide failure on Tuesday evening. We would like to show you a description here but the site won’t allow us. Hi! I am new to Virgin Media and have the installation last month. The Virgin Media Hub 5 is a better router than the Hub 4. on 04-06-2022 06:51. We understand that having landline faults can be really frustrating, that’s why we’ve provided you with some home phone help and support for. Support are sending me a replacement remote, which is demonstrably not problematic, and will not e. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. richard. Possible solution to help with the above is WiFi calling. The page displays a message: Please enter the email address you used when purchasing your services. My email address takes the format firstname. Recently agreed email renewal offer and received Contract Information & Contract Summary documents. A. VM have recently updated My Virgin Media and you should be able to update it by logging in there. Have been sent a new 360 remote but when I try to update my V6 - 5256668ICO issues a reprimand to Virgin Media for SAR failures. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. Tue 4 Apr 2023 // 09:20 UTC. More help. Among the most recent victims is Virgin Media, which suffered intermittent failures across the UK and Ireland starting yesterday early evening, and continuing into the early hours of the morning. A Register reader has raised concerns over UK ISP Virgin Media's password policies after discovering he couldn't set a password longer than 10 characters or one that includes non-alphanumeric characters. com and googlemail. Virgin Media was founded in 2006. The failure of the complaints updates page is a long standing and well known fault, running for well over a year now. Earlier today, even its status page was unavailable, although prior to this readers. Virgin Media offers four multi award-winning services across the UK: broadband, TV, mobile phone and landline. Discriminatory and unprofessional behaviour. branson@virginmedia. 1. More than. The issues have been ongoing since Sunday evening, although at least one reader has reported receiving their mail since then. I was contacted by a fella who said he was calling from Virgin's outbound retentions team and he can see I had setup a disconnection for the date I had requested and wondered if h. I phoned the helpdesk and was told that it was not possible to register until the broadband was actually installed (the Email doesn't say this), but I suspect it's actually because I used. To recover your username, please enter the account details requested below. I have an LPA for my mum who is a Virgin Media account holder. I have rang and no local issues, spoke to customer services and no issues with connection apparently. We would like to show you a description here but the site won’t allow us. Some Virgin Media customers were left without access to TV services for more than 10 hours, after the firm suffered a nationwide outage. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. In this. Hi, I'm after some advice. I get a lot of service interruptions on my broadband. Hello EdLeigh92. This has been getting increasingly worse over the last few weeks. Joining in. 45am this morning - with. When phoning choose the option to report a fault, then ignore all the options offered and you should. Disconnection date: 11/02/2022. Our teams are working flat out to fully restore all emails as soon as possible. Shop. 0 once you have your Quickstart box. Step by step guide to installing your Virgin Media broadband and Hub 3. From a desktop or laptop device open a Command Shell in Window or otherwise a Terminal. . We would like to show you a description here but the site won’t allow us. We’ll keep your complaint open for 28 days from now just in case you still want to talk through your options. 1 Kudo Reply. Hi, Order a home kit for broadband and tried to register a new account to track my order; after filling the form with a valid password an - 5028655 We would like to show you a description here but the site won’t allow us. All connections are fine. Virgin Media is having issues with its email service, with thousands of customers unable to access their accounts. What a saga, history of my endeavours to get Virgin Media are here:. If the Base (Power) light is red, the hub may be overheating; if you notice the. Sign at . I recently bought Virgin Media 200 Mbps and have the same issue. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. 2 Virgin Media has. So I do this. Hi, We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. com or icloud. The problems, which lasted from Monday lunchtime to the. The warnings come together in intervals of 2-4 hours at which time I've noticed breaks in catch-up tv and other internet based dervices. Home Phone. It cannot get any internet. Reece_MH. You can either sign in to your My Virgin Media app and run a check from there, or you can head to our service status page and search using your postcode and the account holders’ last name. com, @ntlworld. . It’ll check for connection issues affecting. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. A Reg reader claimed: "They also turned off their service status checker for everyone on. Mobile Your Account. com. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. 9db) DS Table: Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 331000000 0 42 QAM 256 25 2 139000000 0. Hello, I've been with virgin media at my current address for a couple of years now and while I originally had good speed and connectivity, it has worsen over time to the point where I get regular drops in connection and my speed is far lower than it should be. The verification email has been successfully sent. As usual in these situations, Virgin Media ’s general. According to the latest official figures. Any ideas - 5197518Hi for the last few weeks/months I've been experiencing a ton of regular drop outs. Virgin Mobile. A fairly common format I would imagine. My Virgin Media app. . We would like to show you a description here but the site won’t allow us. virginmedia. Forum; Apps. When i go into settings on my phone for the VM Hub it says registration failure. on 06-03-2023 14:54. Got all my info but can't set up my Virgin Media Account as it tells me I can't use the password. It's been happening for almost 3 months now. . If we don’t hear back after 28 days, we’ll assume you’re satisfied with everything and close your complaint. ModTeam. A. Launcher is set to buy a test facility for $2. Help and support. 1db (only channel 26 being 1. In iOs go to Settings>WiFi> tap the blue”I” icon and scroll down and make sure Configure Proxy/ If rebooting your equipment didn't correct the 503 DNS Failure error, there might be temporary issues with the DNS servers themselves. Options. As a brand new customer it - 5434680. Virgin Media has apologised to users of its email services after long-running problems stopped some users accessing inboxes or sending messages. i have rebooted all the kit. All of these services work better over wifi. Over the past 4 months or so, i have been experiencing constant drops in connection when using my computer, although the drop usually only lasts for less than 5 minutes, it seems to be happening every hour or so. Keep being told my email address is already linked to an account (I also tried two different email addresses and got the same message), and then when I try to reset my password and enter my DOB/account number etc, I get a message saying my details. It doesn’t take long to complete the forms, which is mostly basic information that we need to be able to get your legal case started. Welcome to the Community and thank you for posting. Here you’ll find all the help you need for Virgin Media related problems and issues. These last from a few seconds to a couple of minutes but occur several times a day and are very annoying. . This will allow you to add devices from scratch, but doesn't provide a permanent solution. Today I also got a virgin msg that I have hit my spending cap. Help and support. • Download selected TV shows and watch offline. on April 16th, 2008 on 22-12-2022 20:02. It even comes with the tick to say password meets the criteria yet still comes back with the same message saying “you can’t use that password. Virgin Media Help - Get help, tips and advice to m. 2 42 QAM 256 1 3 1. 21 EDT. Over a 6-month period in 2021,. Have tried numerous passwords, all meet the criteria but no. It impacts both wired and non-wired connections, so not WiFi related. 40 to cover the first few days (payment trigger time). We would like to show you a description here but the site won’t allow us. I had virgin media at my old property and booked a home move two weeks ago to my new property on the 17th. No virus found. I have checked the hub (using as a router only) and can see that the message for internet states Registration failure. All my devices for tv app filling up and old ones also sitting in the list. We would like to show you a description here but the site won’t allow us. on 18-02-2023 10:54. Customers of UK ISP Virgin Media’s (VMO2) internet service, specifically those that still use their email platform, appear to be experiencing an outage that seems to have started late on Sunday evening. When opening the Virgin TV Go app for the first time (after downloading it free from from Google Play or Apple’s App Store, Select Register. Independent security consultant Paul Moore, who is also a Virgin customer, was contacted by the company, told that. select SMTP under Outgoing Mail Server. Thanks so much for your private message and confirming your address, I have now booked you a visit for the serviceissue – you can check the date and time via your online account here If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm. Unlike other wifi hotspots, O2 Wifi is free to use and available to users on all networks. You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's. wrote: Hi Graham, thanks for that. Virgin Media email users suffer lengthy failure. Compare TV, broadband plus phone; Oomph bundlesSYNC Timing Synchronization failure. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that this has been your experience with us. Thanks for your post and welcome back to the community. Richard Branson isn’t shy when it comes to talking about the various Virgin companies that didn’t quite go as planned…. A. . This was to no avail and any attempts to change the password and/or log-in are proving futile. DCC rejected authentication failure;CM-MAC= 13/04/2023 19:26: Warning! Lost MDD Timeout;CM-MAC= 13/04/2023 19:26: Warning!. on 23-06-2020 07:01. 83 per day if we don’t install your services on the promised day until installation’s completed. However they didn't. They have recovered themselves and failed again. Copy the text in the Direct Link box, beware, there may be more text than you can see. We would like to show you a description here but the site won’t allow us. Looking at the network log, it repeatedly shows 'SYNC Timing Synchronization failure'. Virgin Media Community: Broadband: QuickStart, set up and connections: Registration failure with "You can't use that pass. We would like to show you a description here but the site won’t allow us. I was told that the new property had virgin media services until January 2021 so I wouldn't need an engineer. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Cable my Street Registration being ignored (4 years) on 05-08-2022 10:27. VM told some customers yesterday: "You are now able to send and receive emails. Country. I had a white pulsing light on my Hub4 virgin router and all devices in the house lost connection. . We would like to show you a description here but the site won’t allow us. select Password, enter new password and select Done. Hi Rodders11, Thanks for posting this issue with your broadband (or lack of) on our forums, I am sorry this has happened! Have you or any neighbours done any gardening work around the garden, that might have cut a cable or anything else like that? Does the Hub still switch on with any lights showi. All was fine last night. Since upgrading to Hub 3 we've had intermittent internet failures. Infuriatingly, before I had time in a busy week to follow the trail further, I found that when I connected my laptop at another physical location on a mobile phone data network, the problem had disappeared. com are interchangeable so you should still receive email addressed to either. I am using Thunderbird as my mail app. It has happened on average once a day for quite a while but it is recently getting much more frequent, seemingly mor. In order to comply with the Automatic Compensation Scheme (“The Scheme”), this policy outlines the provision of credits to customers in circumstances where: We would like to show you a description here but the site won’t allow us. The piecemeal sale indicates no adequate bids emerged for the whole of Virgin Orbit during an auction. I look to be having the same issues as others with Time Synchronization failures. QuickStart, set up and connections. Register . on 19-06-2023 15:51. 40 to cover the first few days (payment trigger time). . You get an initial payment of £8. Main menu; Bundles. I am sorry to hear you have been unable to register for an online account. Stay safe online. 33 EDT. Our domain is failing to resolve correctly on Virgin Media DNS servers, but it resolving correctly on all other ISPs and public DNS including Google (8. When you go to register you are asked for your email address. Is there anything else t. Networking and WiFi. Virgin Media has not complied with the UK GDPR and the Data Protection Act’s requirement to respond to Subject Access Requests (SARs) without undue delay, and at the latest within one month of receipt of the request. Virgin Media had informed. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Forum Team Options. Good morning. We have now completed her. 172 Comments. You can report if you’re affected by a service outage online or give our friendly team a. I have been having issues with Virgin Media broadband for 2 weeks now. Rebooting the hub seems to help, but frustrating to have to do and highly disruptive to work. A menu will appear. Register your Virgin Media account to view bills and make payments, see what's included in your package, watch TV wherever there's WiFi, 3G or 4G and more. Steven_L. HELP! My Virgin mobile suddenly says 'SIM card registration failed'. select Password, enter new password and select Done. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. I asked the person on the phone multiple times if she was sure, and she was adamant that an. 33 for each day their service is disrupted. If an entire site is down with a 400 Bad Request error, searching social media for #websitedown is often helpful, like #facebookdown or #gmaildown. 8) and CloudFlare (1. Email accounts locked, mailbox unable, unable to access email account, malware letter. My Virgin Media App. switched it off for 10 mins and then turned it back on etc etc. Update 13/07/23 - This has now been resolved. We would like to show you a description here but the site won’t allow us. Kind Regards,Hi, I'm seeing SYNC Timing Synchronization failures and RCS Partial Service errors in network log and wondered if anyone could assist please. 0 Downstream channels. Requesting CM IP address - Home Move. In response to Bill_Carson. You can report if you’re affected by a service outage online or give our friendly team a call on 150 from your Virgin Media home phone or mobile, or on 0345 454 1111* from any phone. . Unable to complete registration or sign into my account. For example, if your Virgin Media Hub 3. Virgin Orbit Holdings Inc on Wednesday blamed a dislodged filter for a failed rocket launch in January, and said it was planning another mission later this year as the issue had been fixed. Virgin Media’s “Automatic Compensation Scheme” means the Industryvoluntary Code of Practice for an automatic compensation scheme, approved and published by Ofcom on 10 November 2017. com -u username:password. 1. 4 and 5ghz working, internet registration failure, telephony disconnected. Thanks for coming back to us HelenPerks362. when I try to register its says account closed as it recognises my email address from my precious account. I've seen lots of others have had the same problem. Account - Cable. 1. Subscribers to the firm's cheapest "M" broadband package are told in publicity material they are able to upload data at 256Kbit/s, but a modem config file posted at. We would like to show you a description here but the site won’t allow us. Today my texts are not getting sent I have tried several times while I have only used 96 texts up till now out of unlimited. Hi, I've tried 3 times to register for a virgin mobile account. After setting the new password update the email account's Mail settings on the iPad and iPhone by: select Settings > Mails > Account. . Superior Court. gmail. Virgin Media Inc. 0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. Any ideas as to what may be the problem, fine during the week by the way!!!!Re: Registration fails suddenly without changing settings [ re: beneix ] [ link to this post ] I'm not sure if this is the same problem as I don't really use my VoIP line so don't pay much attention, but I've noticed a week or so ago that my Gigaset GO (pretty much the same as the N300) seems to drop the rgistration to my sipgate basic account. This is a common and effective way to try and control web traffic and customer volume. For example ITV4 at - 5294755To claim compensation from Virgin Media, all you need to do is complete the forms on the main part of the website here. Virgin Media customers were hit by email problems between Monday and Wednesday, due to a 'cluster failure' on the ISP's Blueyonder platform. Hi All, first post here, and its for syc timing errors. We would like to show you a description here but the site won’t allow us. Tue 4 Apr 2023 // 09:20 UTC. My virgin Mobile account allows you to manage your virgin mobile services. Customers first started reporting problems on Monday, 19 June. on 23-07-2023 22:16. com address and also to the same address using the suffix. Joining in. From what I have read, it seems the issue lies outside of my home network and would require an engineer visit to the local box. Hi @Daniel_K,. Virgin Media has promised to ensure all its agents are fully equipped to offer advice on the Poodle vulnerability, after a security expert exposed the failure of outsourced Indian call centre staff to explain and fix the problem. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. More. SpeedRe: Virgin Mobile Account Registration Problem. Tue 4 Apr 2023 // 09:20 UTC. Click the lower link (Share Live Graph) then click generate. still getting the same issue. of Justice announced Thursday that 38-year-old Omar J. We would like to show you a description here but the site won’t allow us. Hi forum. In order to comply with the Automatic Compensation Scheme (“The Scheme”), this policy outlines the provision of credits to customers in. 3 weeks ago. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. I'd already looked at that link but, like the original owner of the thread, I would prefer to send an LPA code rather than the original document. Hi Any change you could complete my account registration for me please? I'm stuck on the part where the system says it has sent a confirmation email to my email address but one never arrives. Try again with a different Web Browser. In most cases Spamhaus will have detected suspicious (spam) traffic coming from that IP address. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Here’s how much we’ll credit you for the following service issues: £9. Our VAT number is 591819014. The V. Virgin Media Television's claim over eir's alleged failure to pay a €2. We’ll keep your complaint open for 28 days from now just in case you still want to talk through your options. com and name@gmail. . I key in the email I am absolutely sure I used to set up the account but I do not seem to know the password anymore. We would like to show you a description here but the site won’t allow us. Looking at the network log, it repeatedly shows 'SYNC Timing Synchronization failure'. Please bear with our team while they work to get your account up on the system. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. We can then return to this public thread with an update. Writing in, using a signed-for delivery service, seems to be one of the more reliable routes since many of VM's electronic systems for complaints seem to be broken or not fit for purpose. 0 Kudos Reply. This happened two days ago but fixed itself and when the engineer came round he confirmed that my hub is connected and working correctly, but it’s not getting a strong enough signal fro. Last modified on Tue 30 May 2023 09. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. for the second time in a day. It supports Wi-Fi 6 and also includes a 2. Reply. I called the helpline and after 30 minutes of frustrating - 5188262We would like to show you a description here but the site won’t allow us. Virgin Mobile sign in. on 06-10-2023 22:13. 15 if we don’t turn up on the promised day of an. Replace your old or faulty kit. 2 January 2012 at 1:30PM. - VM Contract Summary sheet. We would like to show you a description here but the site won’t allow us. on 24-07-2023 09:18. Virgin Media said all users can now send and receive emails again but some still cannot access messages from before the disruption. Go to solution. 25pm, Virgin Media said: "Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. If it’s not a technical issue you need help with then we’re here to support you on. I will send you a PM to offer some help with this - you can find the PM in your Inbox in the top right corner of the page. I cannot speak to Virgin anymore its so depressing and stressful. When i go into settings on my phone for the VM Hub it says registration failure. I cannot register by email. Clear browser cache and cookies. Hi - my VM equipment is being installed this Thursday. In some instances, the errors can be fixed without the help of your wireless company. uk. We’ll send you a confirmation email or text if we’ve found your. this issues started a few days ago , the internet was cutting out and then coming back. Hi All, first post here, and its for syc timing errors. Preinstall failure on 24-01-2022 17:36. select the email account for which the password is to be updated. Recover my username. I'll be happy to look over this issue with you and see what we can do to help. Registration required. I can't get any further. I have had a new hub put in, new cables, hits to my hub, turn off and on, reset etc 100's of times and deleted the wifi then added again with password. Unfortunately this has not been applied to my account by virgin media unclear why not applied. Payment is for a total loss of service for either/or broadband or phone. i recently signed up for Virgin media and phone and have received emails inviting me to register a Virgin Media account online, but am unable to. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit. To fix this, you can. 50 for services 12/01/2022 - 11/02/2022 - this was paid by direct debit in January 2022. We would like to show you a description here but the site won’t allow us. Like others here, I have been suffering repeated temporary loss of service with the hub showing SYNC Timing Synchronization failure - Loss of Sync each time it happens. Phone. . uk. Last week, I just memorized. having the exact same issue tried different devices, browser etc. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed;Virgin email users have found their messages disappearing in a major outage. co. State in the complaint that if VM will not agree to this you require a "deadlock. on 21-02-2023 18:42. Visual FX: Sharks circling, with "Ombudsman Services" tattooed on the fin sticking out of the water. I've just returned to VM.